If there is a life threatening situation, call 911. The Urgent Care Clinic is not for life threatening conditions.

 

Historically, the longest and shortest wait times at the Urgent Care Clinic are:

Longest Wait Times

Shortest Wait Times

Depending on the urgency of the patient issue, you may also want to consider calling our 24/7 telemedince number 1.888.555.1170. In some cases, the telemedicine counselor will be able to suggest alternatives to an urgent care clinic visit. We also offer web-based telemedicine using web-video, audio and messaging. To use our web-based service, click or navigate to http://urgentcarebyweb.patientcast.org

If you decide to travel to the Urgent Care Clinic, here is a checklist to follow:

• Bring your health insurance cards
• Bring a check, cash, debit or credit card to make the copayment - typically $25 to $50
• Bring the containers with labels for all medicine that the patient is currently taking
• Bring a written list of the doctors, including phone numbers, that the patient is currently seeing
• Bring a book, computer, handheld game player or music player (bring audio headphones) to use while you wait
• Bring small toys or activities for children to use while they wait.

Here's how treatment priorities and decisions are made at the Urgent Care Clinic

1. Patients are *not* treated in the order that they arrive at the Clinic.
2. The most urgent medical situations are treated first. The least urgent are treated last.
3. An emergency medicine doctor makes the decision about who is treated and in what order.
4. There are no exceptions to this method of deciding on who is treated and in what order.

Other FAQ

1. The Urgent Care Clinic cannot refill prescriptions and typically will not refill pain-related prescriptions unless the prescribing physician authorizes the refill.
2. The Urgent Care Clinic does not have any in-patient facilities or services.
3. The Urgent Care Clinic does not provide child-care. You are responsible for the care and supervision of your children.
4. There is a television in the Clinic. The staff at the Clinic decide what channels are displayed. There is no audio. Closed captioning is displayed.
5. There is no free parking at the Clinic. The parking fee is $3.00.